Terms of service

Last Updated: February 7, 2025

Welcome to tryannie™! These Terms of Service ("Terms") govern your use of our websites, tryannie.com, as well as the purchase of all items sold through tryannie™, including our magnetic lashes and related beauty accessories. By accessing our websites or purchasing from us, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. Overview

This website is operated by tryannie™. Throughout the site, the terms "we," "us," and "our" refer to tryannie™. We offer this website, including all information, tools, and services available, conditioned upon your acceptance of the Terms stated here.

Our mission is to provide innovative beauty solutions. While we base our products on research and customer feedback, results may vary, and individual experiences are not guaranteed.

2. General Terms for All Items Sold
Product Information:
All items sold through tryannie™ are intended to enhance beauty and personal care. They are not intended to diagnose, treat, or cure any medical condition.
Product details, including descriptions, images, and specifications, are provided for informational purposes only and may vary slightly.
Results Disclaimer:
Results experienced by users of our products are based on feedback and research from past customers. Individual results may vary. We do not guarantee specific outcomes.
By purchasing our products, you acknowledge that tryannie™ is not liable for any dissatisfaction related to product performance or perceived outcomes.
Allergy Disclaimer:
Some items sold through tryannie™ may contain materials such as synthetic fibers or adhesives. Customers with known sensitivities should review product materials before purchasing.
Tryannie™ is not responsible for allergic reactions or sensitivities resulting from the use of our products.
Defects and Warranties:
Defects must be reported within 24 hours of receiving the product.
Warranty coverage is only available for customers who have purchased an additional warranty at the time of checkout. Warranty terms and coverage details are provided with the warranty purchase.
3. Flagship Product Terms

For certain flagship items, including tryannie™, additional terms and disclaimers apply:

Intended Use:
Tryannie™ are designed to enhance the appearance of natural eyelashes. They should be used as directed and are not intended to replace professional medical advice or treatment.
Care Instructions:
Follow the care instructions provided with the product to maintain longevity and effectiveness. Improper care may void warranties.
Allergy Notice:
This product contains synthetic fibers and magnetic components. If you have known sensitivities, consult product materials before use.
Disclaimers on Results:
While many customers have reported satisfaction with the product, individual experiences may vary. This product is not a medical device, and no specific results are guaranteed.
Use of this product does not replace the advice of a licensed healthcare professional. Consult your physician if you experience persistent discomfort.
4. Refunds and Returns

Refunds and returns are governed by our Refund Policy, available here. By placing an order, you agree to these terms.

Key Highlights:
Products must be unused and returned in their original packaging.
Certain items, such as clearance or promotional products, may not qualify for returns.
5. Shipping Policy

Shipping is governed by our Shipping Policy, available here. Estimated delivery times may vary based on location and carrier schedules.

6. Prohibited Uses

You may not use our website or products:

For any unlawful purposes.
To infringe on our intellectual property rights or those of others.
To mislead or harm other users or third parties.

We reserve the right to terminate access to our services for any prohibited use.

7. Limitation of Liability
General Disclaimer:
Tryannie™ is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
Product Performance:
We base our products on research and customer feedback. However, we do not guarantee specific results, and individual outcomes may vary.
By purchasing our products, you agree to release tryannie™ from liability related to product performance or dissatisfaction.
Personal Responsibility:
You acknowledge that it is your responsibility to use our products as directed and to consult a healthcare professional if needed.
Misuse of products voids any warranties or guarantees.
8. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the exclusive property of tryannie™, if you believe your content was used without express consent, please reach out to our support team via email so we can get things resolved.
Unauthorized reproduction or distribution is strictly prohibited.

9. Dispute Resolution

In the event of a dispute, you agree to resolve the matter through arbitration. This includes any disputes arising from product purchases or these Terms.

10. Contact Information

If you have questions regarding these Terms, please contact us at:

📧 Email:

support@tryannie.com

By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.